Terms of Service

1. Eligibility

You must be at least 18 years old and have the legal authority to enter into binding agreements to use FoodPoint. By registering, you represent and warrant that you meet these requirements and that the information you provide is accurate and complete.

2. Your Account

• • You are responsible for maintaining the confidentiality of your login credentials
• • You are responsible for all activities that occur under your account
• • You must notify us immediately of any unauthorized use of your account
• • You may not share your account credentials with third parties
• • One account per restaurant; additional staff may be added through the staff management feature

3. Acceptable Use

You agree not to:

• • Use the platform for any illegal or unauthorized purpose
• • Upload menu items, images, or content that infringes on intellectual property rights
• • Attempt to disrupt, reverse engineer, or hack the platform
• • Use automated scripts, bots, or scrapers without our written permission
• • Transmit viruses, malware, or any other malicious code
• • Misrepresent your restaurant or provide false information to customers

4. Restaurant Responsibilities

As a restaurant owner or manager using FoodPoint, you are responsible for:

• • The accuracy of your menu items, prices, descriptions, and images
• • Fulfilling orders placed through the platform in a timely manner
• • Compliance with all local health, safety, and food handling regulations
• • Proper VAT and tax reporting as applicable in your jurisdiction
• • Ensuring your QR codes are placed on the correct tables

5. Payments & Fees

FoodPoint provides split payment functionality for your customers. You are responsible for all payment processing fees charged by third-party payment providers. FoodPoint does not hold or transfer funds directly. All payment disputes must be resolved between you, your customer, and the payment processor.

Subscription fees for FoodPoint, if applicable, will be billed according to your selected plan. Fees are non-refundable except as required by law.

6. Intellectual Property

FoodPoint and its original content, features, and functionality are owned by FoodPoint and are protected by international copyright, trademark, and other intellectual property laws. You retain ownership of all menu items, images, and content you upload to the platform. By uploading content, you grant FoodPoint a non-exclusive license to display it as part of providing our services.

7. Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted access to the platform. We may perform maintenance, updates, or changes that temporarily affect availability. We are not liable for any downtime, data loss, or business interruption resulting from service unavailability.

8. Limitation of Liability

FoodPoint shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of or inability to use the platform. Our total liability for any claim shall not exceed the amount you have paid us in the preceding 12 months.

9. Termination

You may terminate your account at any time by contacting us. We reserve the right to suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or if your restaurant ceases operations. Upon termination, your data will be retained for 30 days before permanent deletion, unless required by law.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Republic of Tanzania. Any disputes arising from these Terms shall be resolved in the courts of Tanzania.

11. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes via email or through the platform. Your continued use of FoodPoint after changes take effect constitutes acceptance of the updated Terms.

12. Contact Us

If you have any questions about these Terms, please contact us: