Privacy Policy
Last updated: July 30, 2026
FoodPoint ("we", "us", or "our") operates a restaurant management platform that provides QR-based ordering, split payments, kitchen display, and analytics services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. Information We Collect
We collect information you provide directly to us when you create an account, including your name, email address, restaurant name, and password. We also collect information about your restaurant's menu items, prices, images, and operational data such as orders, revenue, and customer interactions.
Automatically collected data includes IP addresses, browser type, device information, and usage data through cookies and similar technologies.
2. How We Use Your Information
- • To provide, operate, and maintain the FoodPoint platform
- • To process transactions and manage split payments
- • To display your menu to customers via QR code ordering
- • To provide analytics and reporting on your restaurant's performance
- • To communicate with you about updates, support, and new features
- • To detect, prevent, and address technical issues and fraud
3. Information Sharing & Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- • To service providers who assist us in operating the platform (e.g., payment processors, hosting providers)
- • When required by law, court order, or government regulation
- • To protect our rights, property, or safety, or that of our users
- • In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement appropriate technical and organizational measures to protect your data, including encrypted password hashing, secure API authentication, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us. Some information may be retained for legal, accounting, or reporting purposes even after account deletion.
6. Customer Data
When customers scan a QR code and place orders, we collect limited session data (table number, order details, payment information) to facilitate the transaction. This data is associated with your restaurant and is accessible through your dashboard. We do not collect personal customer accounts unless they choose to provide contact information.
7. Cookies & Tracking
We use cookies and similar tracking technologies to track activity on our platform and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
8. Your Rights
You have the right to:
- • Access the personal data we hold about you
- • Request correction of inaccurate or incomplete data
- • Request deletion of your account and associated data
- • Opt out of marketing communications
- • Withdraw consent for data processing where applicable
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
FoodPoint
Phone / WhatsApp: +255 613 976 254
Email: support@foodpoint.co.tz